Changelog - A changelog is a chronologically arranged record of alterations, updates, and fixes made to a software product.
Release Notes - Release notes are official documents that accompany a new software version detailing the updates, enhancements, bug fixes, and potential issues.
Closed-Loop Feedback - Closed-loop feedback is a system where companies not only collect feedback from users but also act on it and then communicate back to the user about the actions taken.
SaaS (Software as a Service) - SaaS, or Software as a Service, is a cloud-based service where instead of downloading software on your desktop PC or business network to run and update, users access an application via the internet.
Product Adoption - Product adoption refers to the process by which users learn about a new product, understand its value, and start using it. It encompasses the entire user journey, from initial awareness to regular usage and advocacy.
In-app Notifications - In-app notifications are messages or alerts that users receive while actively using an application. These notifications can inform users about new features, offer tips, or provide important updates directly within the app interface.
User Feedback - User feedback refers to the information, opinions, and insights that users provide about a product, service, or feature. This feedback can be gathered through various means, including surveys, reviews, and direct interactions.
User Retention - User retention refers to the ability of a product or service to keep its users engaged. A high retention rate indicates that users find value in the product, leading to long-term success.
In-App Messaging - In-app messaging refers to any message or content that users encounter within an application. These messages can be informational, promotional, or even transactional, guiding users through different stages of their app journey.
Software Release Notice - A software release notice is an official announcement or communication detailing the launch of a new version or update of a software product. It informs users about what's new, what's changed, and potential issues they should be aware of.
User Onboarding - User onboarding is the process of guiding new users through a product's features and functionalities, ensuring they understand how to use the product and derive value from it. It often includes tutorials, walkthroughs, and tooltips.
User Churn - User churn refers to the percentage of users who stop using a product over a specific timeframe. It's a critical metric for businesses as it indicates customer satisfaction, product/service quality, and potential revenue loss.
User Engagement Metrics - User engagement metrics are quantitative measures that provide insights into how users interact with a product. Common metrics include Daily Active Users (DAU), Monthly Active Users (MAU), session duration, and feature adoption rates.
Push vs. Pull Notifications - Push notifications are messages sent by an application to a user's device without prior interaction/request by the user, while pull notifications require users to fetch or request information actively.
Feature Announcement - A feature announcement is a communication strategy employed by businesses to inform users about new product features, enhancements, or changes. It can be conveyed through various mediums, including email, in-app messaging, or release notes.
Product Updates - Product updates refer to the modifications, enhancements, and improvements made to a product after its initial release. These updates can range from minor bug fixes to significant improvements/additions, ensuring the product's continuous evolution to adapt to changing user needs.
User Experience (UX) - User Experience, often abbreviated as UX, refers to the overall experience a user has while interacting with a product or service. It encompasses all aspects of the user's interaction, from usability and functionality to emotions and perceptions.
Software Deployment - Software deployment refers to the process of making a software application available for use. It involves all the steps, from development and testing to installation and updates, ensuring that users can access and use the software seamlessly.
Feature Adoption - Feature adoption refers to the means by and the rates at which users adopt new features. It measures how quickly and widely a new feature is embraced by the user base.
Software Lifecycle - The software lifecycle encompasses the stages a software product goes through, from initial conception and development to its eventual retirement. It includes phases like planning, design, development, testing, deployment, maintenance, and decommissioning.
Customer Support in SaaS - In the realm of Software as a Service (SaaS), customer support refers to the assistance and advice provided to users facing issues or seeking guidance on the platform. Given the virtual nature of SaaS, this support is often offered through chatbots, email, or video calls.
In-App Surveys - In-app surveys are questionnaires presented to users directly within an application. They're used to gather feedback, understand user preferences, or gauge satisfaction levels regarding specific features or the app as a whole.
Software Bugs and Patching - Software bugs refer to errors, flaws, or unintended results in software applications. They can arise from various factors including coding mistakes, unforeseen user behaviors, or compatibility issues.
A/B Testing in Software Development - A/B testing, also known as split testing, involves comparing two versions of a webpage or app to determine which one performs better. It's a way to test changes to a product's features, UI, or UX against the current design and determine which one produces better results.
User Segmentation - User segmentation involves categorizing a company's user base into smaller groups based on specific criteria like behavior, demographics, or usage patterns. This allows for more targeted communication and more informed product development.

Knowledge Base